Privacy Policy

Who we are

Orbital VIP ("we", "us") provides concierge services for premium access to sporting and music events worldwide. This policy explains how we handle personal information submitted through orbitalvip.com. For any privacy matter, contact us at info@orbitalvip.com or on +44 (0)20 4520 0003.

What we collect

When you submit an enquiry we collect the details you provide: your name, email address, phone number, company (if given), guest numbers, event preferences and any requirements you describe. We do not collect payment details — no payment is taken via this website.

How we use it

We use your enquiry details solely to respond to your request, prepare proposals and arrange the services you ask us for. If you opt in to event updates, we may send occasional curated communications; you can withdraw that consent at any time by emailing us or using the unsubscribe option in any message.

Legal basis

We process enquiry data on the basis of taking steps at your request prior to entering into a contract, and marketing updates only with your consent.

Sharing

Where needed to fulfil a request, relevant details (for example guest names for hospitality passes) may be shared with the venues, hospitality providers, hotels and travel partners involved in delivering your arrangements. We do not sell personal information.

Retention

Enquiry records are retained for as long as needed to handle your request and meet our legal and accounting obligations, after which they are deleted.

Your rights

You may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing. To exercise any of these rights, contact info@orbitalvip.com. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

Cookies

This website does not use advertising or analytics cookies. Essential cookies may be used for site administration only.